Capture without touching the PBX
Recordings are taken from the extensions' network traffic through a mirror port.
Interactive simulation
Simulation of call recording integrated into operations
Calls coming into the center's extensions are detected, recorded and linked to the case number they generated. Here you can see that full cycle with sample data.
CALL RECORDING
17:42:00
Step 1 · Tap “+ Incoming call” to simulate a call, or pick a recording from the log to listen to it.
In progress
0
Answered
4
Missed
1
Avg. duration
0:56
Extensions · port-mirroring capture
- Ext. 2451Idle
Dispatcher 1
- Ext. 2452Idle
Dispatcher 2
- Ext. 2453Idle
Dispatcher 3
- Ext. 2454Idle
Dispatcher 4
| Time | Caller ID | Ext. | Dur. | Case # |
|---|---|---|---|---|
| 17:40 | 55 •••• 31 19 | 2454 | 1:01 | EX-2611-0400 |
| 17:37 | 55 •••• 62 48 | 2451 | 0:38 | — |
| 17:35 | 56 •••• 90 05 | 2453 | 0:52 | EX-2611-0399 |
| 17:33 | 55 •••• 13 77 | 2452 | Missed | — |
| 17:31 | 55 •••• 48 21 | 2451 | 1:14 | EX-2611-0398 |
17:40:00 · Ext. 2454 · G.711
55 •••• 31 19
0:00 / 1:01
Encrypted file in private storage · access via temporary link · playback recorded in the audit log.
Transcript (optional module)
- Dispatcher: Command center, how can I help you?
- Caller: Someone fainted at the entrance to Building C.
- Dispatcher: Is she breathing normally?
- Caller: Yes, she's coming to.
- Dispatcher: Stay with her, the medical unit is on its way.
Try it
- 1Tap "+ Incoming call" and answer it on the ringing extension before it is missed.
- 2Select a call from the log and play it; click the waveform to skip ahead.
- 3Filter calls with no case number and link them to an incident.
What you are seeing
Missed calls are visible
Unanswered calls are logged so they can be returned and service levels measured.
Recordings tied to cases
Each recording is linked to the report it generated and can be played from the case record itself.
Controlled access
In the production system recordings are encrypted and every playback is logged.
Simulation with fictitious data that runs entirely in your browser. The real system is configured with each institution's catalogs, roles and integrations.
More simulations
Try these too
CAD dispatch console
Take incoming incidents, dispatch units on the map and track response times in real time.
Open simulation
Field app for units
You assign the call from dispatch and the unit's phone receives it with turn-by-turn navigation to the scene.
Open simulation
Operations center for malls, hotels and schools
Drop the incident pin on the map or on each floor plan, assign the nearest staff member and follow the protocol.
Open simulation
Geospatial lab
A heat map by hour of day plus seven more ways to read the same incidents: borough polygons, patrol sectors, 3D hexagons, clusters, base coverage and areas you draw yourself.
Open simulation
Operational data analysis
A dashboard with trends, incident types, peak hours, areas and response times, with filters and a table view.
Open simulation
Records and correspondence management
Mail intake, routing and deadlines, case files with a classification scheme and reports, like a records ERP.
Open simulationCan you picture this with your data?
We set up a demo with the catalogs and real cases from your operations.