Evidence for every call
Recordings available for supervision, complaints, audits and investigations.
VoIP telephony
VoIP call recording built into your operation
We capture calls to your response center's extensions directly from the network, record them and link them to the report they generated. No phone replacement and no changes to your PBX configuration.
Includes
- Real-time call detection
- In-system recording and playback
- Call-to-report linking
- Private, secure storage
The challenge
The call is the first piece of evidence, and it's almost always lost
In a response center, the call holds the most accurate record of what happened: who reported it, from what number, at what time and in what words. Yet in most cases it isn't recorded, or the recording sits on an isolated device nobody checks.
When a complaint, audit or investigation comes up, reconstructing the call becomes impossible or takes days.
We integrate telephony into the operational system so every call is recorded, identified and attached to its report, available to anyone authorized to listen to it.
The solution
From extension to report: how each call flows
The integration is organized in layers. At the top is the phone system you already have; at the bottom, the operation that uses each recording. In between, capture, processing and storage happen passively on the network.
Layer 01
Existing phone system
Your PBX, IP phones and lines keep working exactly as before. This is where every call starts.
- PBX or IP PBX
- Extensions and IP phones
- SIP trunks
Layer 02
Passive capture
A mirror port on the phones' switch sends a copy of the traffic to a capture server, which detects each SIP call as soon as the extension rings.
- Switch mirror port
- SIP call detection
- Incoming call alert
- No software on the phones
Layer 03
Recording and processing
When the call ends, the audio is rebuilt, converted to a lightweight format and saved with its metadata.
- Audio recording
- Number, extension, time and duration
- Automatic conversion
- Optional transcription
Layer 04
Storage
Recordings are kept in private storage and can only be played through temporary links by authorized users.
- Private, encrypted storage
- Retention policy
- Permission-based access
- Access log
Layer 05
Integration with operations
Each recording is tied to the case number of the report it generated and plays back from there, along with the call log and its metrics.
- Linked to the case number
- Built-in player
- History by phone number
- Answered and missed calls
- Alerts if capture stops
Your PBX and phone configuration are never modified: capture is a copy of the traffic, not an intervention.
Benefits
What your response center gains
Less manual data entry
The number and time flow automatically into the report, with no typing.
Quality supervision
Supervisors can listen to calls and evaluate service with real data.
No infrastructure changes
It integrates with the PBX and IP phones your institution already has.
Interactive simulation
Try it now: Call recording
Live extensions, recorded calls, a filterable call log and a player linked to each case number.
Use cases
Use cases
University command center
Recording of dispatch room extensions linked to each incident.
Tip line
Logging and recording of tips with controlled custody of the audio.
Citizen services
Tracking phone requests with evidence to support the response.
Institutional help desk
Measuring answered and missed calls and handling times.
Every project follows the same process: we understand the operation, model it and validate a prototype before we build.
See how we workFrequently asked questions
Frequently asked questions: VoIP telephony and call recording
Do I need to change my PBX or my phones?
No. Capture is passive: the extensions' network traffic is copied through a mirror port, so the PBX and phones keep working exactly as before.
Does it work with any PBX?
It works with PBXs and phones that use IP telephony over the SIP protocol. During the assessment we review your infrastructure to confirm compatibility.
Who can listen to the recordings?
Only authorized users. Recordings are kept in private storage and played back through temporary links, with a log of who accesses them.
Can it be used without the command center system?
Yes. Call recording and logging can be integrated into other service systems or run with their own lookup module.
Can calls be transcribed?
Automatic transcription can be added as an optional module, depending on call volume and available infrastructure.
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