Call or report intake
The call reaches one of the center's extensions and the platform detects it in real time. The call taker sees the history for that number.
Systems design and integration for operations that cannot stop.
Map © OpenFreeMap © OpenMapTiles © OpenStreetMap
Incident EX-2611-0412
High priority
Received 17:42 · linked call
We understand your entire operation, turn it into systems that work and integrate them with what you already have: custom ERP and CRM, admin portals, command centers, records management and infrastructure under your control.
Who we are
We are not just another software vendor. We design and integrate systems because we understand the entire operation.
Exylia Systems grew out of building and running, from scratch, the command system of a real security operation: calls coming in at any hour, units that need to be dispatched and managers who need reliable figures the next morning.
That is why we do not sell generic licenses. We bring the same rigor to government agencies and private companies: we understand the operation, turn it into a system people actually use, whether it is a command center, an ERP, a CRM or an admin portal, and keep it running on infrastructure you control.
Software
Web and mobile apps, dashboards
Data
Secure databases and migration
Infrastructure
Servers, networks and telephony
What we do for you
From systems design to the server, all with one team
Pick your type of organization and explore what we can build with you. Hire a single service or a complete solution: every piece integrates with the others.
Business management software built around the way your company already works: sales, customers, inventory, purchasing, invoicing and collections.
- Sales, quotes and pipeline tracking
- Inventory, purchasing and suppliers
- CFDI 4.0 invoicing integrated with your PAC
Custom ERP and CRM
Software for businesses
ERP, CRM and admin portals built around your company
We don't ask you to change how you work to fit a generic system. We design the system around your operation, integrate it with what you already use, and you own it: no per-user licenses.
- Custom ERP
- Inventory, purchasing, sales, service orders and invoicing connected in a single system.
- CRM and sales follow-up
- Leads, quotes and opportunities with their full history, so no sale depends on someone's memory.
- Admin portals
- Internal dashboards and portals for customers and suppliers, with role-based permissions and a change log.
- Integrations and automation
- We connect your system to invoicing, accounting, email and messaging, and remove double data entry.
C4/C5 command centers
One platform for your entire security operation
From the moment a call comes in until the report is closed, every step is logged, measured and visible to the people who need to see it.
Logging and case number
The call taker logs the report with an automatic case number, keyboard shortcuts and field-level validation. The call is linked to the report it generated.
Dispatch
The dispatcher assigns units and personnel to the incident. The map shows the zone and what is happening around it.
Unit in the field
The unit updates the response status from the app. Dispatchers and supervisors see it in real time.
Closure
The supervisor reconciles the report and closes it, or reopens it if needed. Every action is stamped with date, time and user.
Statistics and indicators
Operational data feeds incident sheets, matrices by period, heat maps and indicators by shift. No one has to merge spreadsheets.
Industries
The same engineering, adapted to each industry
A C5 center measures minutes, an industrial park measures continuity and a fleet measures miles. We know what each operation needs.
01
Public safety and C5 centers
State C4 and C5 centers that need to bring calls, dispatch, video and analytics together into a single operation.
View solutions 02Municipalities and local government
Local governments that handle public safety, services and permits with small teams and tight budgets.
View solutions 03Government agencies
Ministries, agencies and public bodies that need to organize correspondence, case files, registries and transparency obligations.
View solutions 04Universities and campuses
Educational institutions with large communities, multiple campuses and a duty to keep students and staff safe.
View solutions 05Emergency management
Civil protection and emergency teams that prevent and respond to emergencies, earthquakes, floods and drills.
View solutions 06Industrial parks
Parks and plants growing with nearshoring that need security, control and business continuity.
View solutions 07Logistics and freight transportation
Trucking companies, distribution centers and logistics operators facing cargo theft.
View solutions 08Stadiums, venues and events
Venues and organizers that host thousands of people and need to coordinate security, services and emergencies.
View solutions 09Retail and distribution
Distributors, wholesalers and multi-location retailers that need inventory, sales and collections in one system.
View solutions 10Manufacturing
Plants and shops that need to control production, raw materials, maintenance and quality without relying on spreadsheets.
View solutionsOur method
Five steps, no black boxes
You see real progress from the first weeks and always know what is being built.
- 01
Assess
We study your operation on site: who reports, who decides, what gets recorded and where information gets lost.
- 02
Design
We model processes, data, roles and infrastructure with your team and validate a prototype before we build.
- 03
Build
Short, demonstrable releases; your team is using the system within the first few weeks.
- 04
Deploy
Installation on your infrastructure or private cloud, with migration of your historical data and training.
- 05
Operate and improve
Monitoring, support and continuous improvement measured against your operational KPIs.
Security by design
Sensitive information, protected at the database level
Institutional systems handle sensitive personal data. We protect it with controls that do not depend on someone remembering to turn them on.
01
Personal data encryption
National ID numbers (CURP), phone numbers, license plates and case files are stored with column-level encryption.
02
Row-level security
The database itself decides which records each user can see, not just the user interface.
03
Access audit log
Every lookup of sensitive information is logged with who accessed it and when.
04
Zero Trust access
No exposed ports: access runs through encrypted tunnels with identity verification.
05
Data stays in your jurisdiction
Deployed on your own servers or a private cloud; your information never leaves your control.
06
Watermarks and session control
Per-user screen watermarks and control over concurrent sessions.
Reference case
Command center for a university campus
We designed, built and operate a command platform for the security of a university community: call intake, unit dispatch, incident tracking, a geospatial observatory and management reporting, all running on in-house infrastructure.
- Continuous operation across 5 shifts
- 24/7
- Role levels, each with its own permissions
- 6
- Database access policies
- 160+
- Historical records migrated
- 3,400+
Why Exylia
Engineering already proven under pressure
We understand operations
We design systems, not screens: processes, data, people and infrastructure as a whole.
Proven in live operations
What we offer already runs 24/7 in a demanding institutional security environment.
Full stack, one team
Software, databases, telephony and infrastructure with no middlemen.
Built for government
Experience with the structures, processes and legal obligations specific to public institutions.
Is your operation still running on spreadsheets and radios?
Book a free assessment and we will show you what your system could look like.
Contact
Let's start your operational assessment
Tell us what you run today. In a first 30-minute call we identify where information gets lost and which solution will have the most impact.