Reports that get lost
Phone calls, social media and walk-in requests with no shared log or assigned owner.
Municipalities
Municipal governments that respond fast, even with small teams
A municipality handles public safety, potholes, street lighting, permits and transparency with the same team. We design systems scaled to its size that organize service delivery and leave a record of every response.
What we solve
- Citizen reports with case numbers and tracking
- Municipal C4 and dispatch
- Correspondence and records in order
- Transparency and data privacy
The challenges
So much to handle, so little to measure it with
Changes in administration
Every three years information is lost and the new team starts from scratch.
Limited budgets
Per-user licensing on commercial products does not fit a municipal budget.
Transparency obligations
Public information requests and privacy notices handled without proper tools.
The solution
How we solve it
We start with the biggest pain point and grow module by module.
Municipal service and dispatch
Public safety and service reports with a case number, an owner and response times.
C4/C5 command centersCorrespondence tracking and records
Routed official letters, deadlines and case files that survive a change in administration.
Records managementTransparency and privacy
Privacy notices, public information requests and redacted public versions.
Data privacy and transparencyMunicipal website
A clear, fast site for permits, announcements and campaigns.
Institutional websitesUse cases
Use cases
Municipal C4
Report intake and patrol dispatch with statistics by neighborhood.
Public services
Tracking street lighting, pothole and sanitation reports through to closure.
Mail intake office
Correspondence routed to each department with deadline alerts.
Services
Services for municipalities and local government
C4/C5 command centers
Platforms to receive reports, dispatch units and track incidents in real time.
Learn moreRecords management
Document and records management systems to organize case files, official letters and their full life cycle.
Learn moreData privacy and transparency
Privacy notices and policies, security measures, ARCO rights and transparency obligations, handled in both your documents and your systems.
Learn moreInstitutional websites
Fast, accessible public websites that rank well, built for campaigns, programs and online services.
Learn moreFrequently asked questions
Frequently asked questions: Municipalities and local government
Is it affordable for a small municipality?
Yes. We build in modules with no per-user licensing, so you can start with what matters most and grow as your budget allows.
What happens to the system when the administration ends?
The system and its documentation stay with the municipality, along with manuals and training for the next team.
Can it run without our own servers?
Yes. We can deploy on a private cloud and, if the municipality prefers, migrate to its own infrastructure later.
Let's design the system your municipality needs
A free assessment to identify where technology would have the greatest impact.