Systems that don't talk to each other
Telephony, video, radio and records live on separate platforms, and operators enter the same data several times.
Public safety
Technology for C4 and C5 centers that never stop
States invest in cameras, radios and phone systems, yet information still arrives through separate channels. We bring calls, dispatch, geography and analytics together into one operation that command staff can follow in real time.
What we solve
- Call intake and dispatch in one workflow
- Calls recorded and linked to the case number
- Live incident maps
- KPIs by shift and by area
The context in Mexico
- cameras targeted by Mexico City's C5 for 2025
- 40,200
- Source: Expansión Política, May 2025
- approved to modernize video surveillance at Jalisco's C5
- 6 billion pesos
- Source: El Informador, March 2025
The challenges
More technology does not always mean more control
Times nobody measures
Without automatic timestamps at each stage, response times are estimated instead of measured.
Exposed sensitive information
Data on victims, detainees and vehicles is accessible to more people than necessary.
Late statistics
Reports for command staff are compiled by hand the next day, when it is too late to act on them.
The solution
How we solve it
We start from how the center actually operates and connect it to what is already in place.
Command and dispatch platform
A single case number, multi-screen data entry, unit assignment and a real-time activity log.
C4/C5 command centersIntegrated calls
Call recording and detection without replacing your existing PBX.
VoIP telephony and call recordingGeospatial observatory
Heat maps, choropleth maps and camera layers to plan street deployment.
Maps and risk atlasesData protection
Encryption, role-based permissions and an audit log for sensitive information lookups.
Data privacy and transparencyUse cases
Use cases
Emergency dispatch
From the citizen's report to a unit on scene, with every interval measured.
Operations and events
Planning operations with participating agencies and live tracking.
Incident analysis
Patterns by neighborhood, time of day and type to allocate resources.
Services
Services for public safety and C5 centers
C4/C5 command centers
Platforms to receive reports, dispatch units and track incidents in real time.
Learn moreVoIP telephony and call recording
SIP call detection and recording linked to each report, without touching your PBX.
Learn moreMaps and risk atlases
Geographic information systems, risk atlases and operational maps for location-based decision-making.
Learn moreData privacy and transparency
Privacy notices and policies, security measures, ARCO rights and transparency obligations, handled in both your documents and your systems.
Learn moreFrequently asked questions
Frequently asked questions: Public safety and C5 centers
Does it integrate with our existing PBX and cameras?
Yes. We capture SIP calls without modifying the PBX and bring your camera inventory and locations into the operational map.
Can it run on state-owned servers?
Yes. The platform is deployed on the institution's own infrastructure or a private cloud, with access through encrypted tunnels.
Can you migrate our historical reports?
Yes. We normalize and migrate past reports so your analytics include historical data.
See the command platform in a live demo
We walk you through the full workflow, configured with examples from your center.